1. Introduction
This Privacy Policy explains how IELTSX collects, uses, stores, and protects personal information when you use the IELTSX website, accounts, practice tools, Premium subscriptions, and related services.
By using IELTSX, you acknowledge the practices described in this Policy.
2. Information IELTSX may collect
Account information
- name;
- email address;
- authentication identifiers;
- profile information that you choose to provide;
- account settings and preferences.
Learning information
- test answers;
- writing submissions;
- speaking recordings;
- audio and transcripts;
- scores and estimated band results;
- corrections and feedback;
- test history;
- vocabulary records;
- mistakes and progress information;
- saved notes and study activity.
Subscription information
- selected plan;
- subscription status;
- renewal and expiration dates;
- payment-provider order and subscription identifiers;
- payment status.
IELTSX does not receive or store complete card numbers, CVV codes, or card PINs. Payment-card information is processed by Lemon Squeezy.
Support information
IELTSX may collect messages, attachments, and other information that you send when requesting support.
Technical information
IELTSX and its service providers may automatically collect:
- IP address;
- browser and device information;
- operating system;
- requested pages;
- timestamps;
- error logs;
- authentication and security events;
- essential cookie information.
3. How information is collected
Information may be collected:
- directly from you;
- when you create or update an account;
- when you complete a test or submit content;
- when you use speaking or writing features;
- from an authentication provider;
- from Lemon Squeezy after a subscription event;
- automatically through normal website and server operation.
4. How information is used
IELTSX may use information to:
- create and authenticate accounts;
- provide tests and educational tools;
- generate AI-assisted feedback;
- save scores and progress;
- provide Premium access;
- process and confirm subscriptions;
- respond to support requests;
- protect accounts and prevent fraud;
- investigate errors and security incidents;
- improve reliability and performance;
- send essential service messages;
- comply with legal obligations;
- enforce the Terms of Service.
Optional promotional messages will be sent only where permission or another lawful basis exists.
5. Writing, audio, and AI processing
When you submit writing, answers, audio, or recordings for analysis, the content may be processed by automated systems and trusted service providers to provide transcription, scoring, correction, or educational feedback.
Do not include unnecessary sensitive personal information in practice answers or recordings.
Automated scores are educational estimates. They are not used by IELTSX to make official legal, employment, immigration, credit, or university admissions decisions.
6. Payment processing
Lemon Squeezy processes payments made through Lemon Squeezy Checkout.
Lemon Squeezy may process information required for:
- collecting payment;
- handling taxes;
- issuing receipts;
- managing subscriptions;
- detecting payment fraud;
- handling cancellations;
- evaluating refund requests.
Lemon Squeezy handles payment information under its own buyer terms and privacy documentation.
7. Sharing of information
IELTSX does not sell personal information.
Information may be shared only where reasonably necessary with:
- payment processors;
- authentication providers;
- hosting and database providers;
- AI and transcription providers;
- email and support providers;
- security and monitoring providers;
- professional advisers;
- authorities where disclosure is legally required;
- a legitimate successor following a merger, restructuring, or transfer.
Service providers are expected to process information only for the services they provide and subject to applicable contractual and legal requirements.
8. International processing
Some service providers may process information in countries other than the country where you live.
Where required, reasonable contractual, technical, and organizational measures are used to protect information during international processing.
9. Data retention
Account and learning information may be retained while your account is active and for a reasonable period afterward where necessary to provide the service, resolve disputes, maintain security, or comply with legal requirements.
Payment, tax, fraud-prevention, and transaction records may be retained for longer periods where required by Lemon Squeezy or applicable law.
Deleted information may remain temporarily in secure backups before normal backup deletion cycles are completed.
10. Data security
IELTSX uses reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no internet service, database, or transmission method can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential.
11. Your privacy rights
Depending on the laws that apply to you, you may have the right to request:
- access to your information;
- correction of inaccurate information;
- deletion;
- restriction of processing;
- objection to certain processing;
- a portable copy of certain information;
- withdrawal of consent;
- closure of your account.
Requests can be sent to support@ieltsx.org.
IELTSX may need to verify your identity before completing a request.
Some information may be retained where necessary for security, fraud prevention, legal compliance, transaction records, or the establishment or defense of legal claims.
12. Account deletion
You may request account deletion by contacting support@ieltsx.org or by using an account-deletion feature where available.
Deleting an account may permanently remove access to learning history, saved results, and Premium features.
Certain billing, security, and legal records may be retained where required.
13. Cookies
IELTSX may use essential cookies or similar technologies for:
- authentication;
- session management;
- security;
- account preferences;
- basic service operation.
Where non-essential analytics or marketing technologies are introduced, appropriate notice or consent controls will be provided where required.
Blocking essential cookies may prevent parts of IELTSX from working correctly.
14. Children's privacy
IELTSX is not intended for children under 13.
Users who have not reached the legal age of majority in their country should use IELTSX only with permission from a parent or legal guardian.
A parent or guardian who believes that a child has provided information inappropriately may contact support@ieltsx.org.
15. External links
IELTSX may contain links to third-party websites.
IELTSX is not responsible for the privacy practices, security, or content of external websites.
You should review their privacy policies separately.
16. Changes to this Policy
This Privacy Policy may be updated when the service, technology, or legal requirements change.
The Last updated date will be revised when changes are made.
Material changes may be announced through the website, account interface, or email where appropriate.
17. Contact
For privacy questions or requests:Email: support@ieltsx.org
Website: https://ieltsx.org